Skip to content

Autonomous

A chat agentfor your website.

A personal assistant for every customer.

Instant Demo

Create my demo

We’ll scan your website and build a chat agent you can try right here.

Two illustrative Chat Agent conversations. The first helps a customer find a product and the second books a meeting. Messages arrive continuously with current-time labels.

Frequently asked questions

Clear answers about Tofo AI Chat Agent, agentic website search, product guidance, human handoff, and conversation summaries.

What does the Tofo AI Chat Agent do?

Tofo AI combines conversational customer support with agentic website search. It can answer questions using your business content, guide visitors toward useful pages or products, and keep the conversation moving with relevant follow-up questions.

How does AI search work on a website or online store?

The Chat Agent uses the connected website and business knowledge to understand what a visitor means, find relevant information, and answer conversationally. This helps visitors reach a useful answer without manually searching through multiple pages.

Do visitors need to know how to write AI prompts?

No. Visitors can ask ordinary questions in their own words. The Chat Agent can ask focused follow-up questions when it needs more detail, so the experience feels like a helpful conversation rather than a prompt-writing tool.

Can the Chat Agent recommend products?

Yes. When an online store and its product information are connected, the Chat Agent can help narrow choices and present relevant product details, images, availability, and next steps inside the conversation.

Can a conversation be handed to a person?

Yes. Human handoff lets a customer conversation move from the Chat Agent to the appropriate person when direct assistance is needed, while preserving the conversation context.

Can I receive summaries of customer conversations?

Yes. Daily or weekly email summaries can bring important conversation activity to your inbox, helping your team stay informed without continuously checking the Console.

Does the Chat Agent work for both websites and stores?

Yes. Tofo AI is designed for business websites and online stores. The connected content and integrations determine which questions, recommendations, and customer-success workflows the Chat Agent can support.