65%
of U.S. individuals were offered and accessed a patient portal
At least once in the past year, in the 2024 HINTS survey.
ASTP/ONC · July 2025AI for Health
Care startsbefore the appointment.
Make it easier to find clinic information, understand the next step, and reach the people who can help.
Patients already look for help online
Digital access is already part of the patient journey.
People use online services to navigate care. Clear, accessible information can make the next administrative step easier.
77%
reported being offered online access to their medical records
By a healthcare provider or insurer in 2024.
ASTP/ONC · July 202557%
of portal users accessed their records through an app
App-only or app-and-web access, among users who accessed a portal in the past year.
ASTP/ONC · July 202559%
reported multiple online medical records or patient portals
U.S. individuals in 2024; evidence of a fragmented digital journey.
ASTP/ONC · July 2025These U.S. figures describe patient portal use in 2024, not AI-chatbot adoption or Tofo AI outcomes. They show the role of digital access in the patient journey.
From searching to asking
The first step should feel easier.
Opening hours, locations and appointment instructions are small details that can make a visit feel more manageable. An AI chatbot for clinics can help people find that information in ordinary language. Keep the conversation focused on access and administration, with clinical questions directed to a qualified professional.
“I’m a new patient. Which location should I visit, and how do I book?”
New patientClinic locationBooking guidance
Illustrative appointment enquiry
A little help at the right moment
A helpful first contact. A clear route to your team.
Support the practical questions around a visit while keeping clinical decisions with the people qualified to make them.
Find practical information
“Are you open on Saturday, and is there parking?”
Answer the everyday questions.
Use your approved clinic information to explain opening hours, locations, accessibility and contact details. Give visitors a useful answer without asking for their medical history.
Clarify the administrative request
“I’m new to the practice. Where should I start?”
Help people find the right next step.
Explain your published new-patient process and direct visitors to your reception team or approved intake form. Clarify practical needs such as location, while leaving clinical eligibility and urgency to your staff.
Guide appointment booking
“Where can I arrange an appointment?”
Bring the booking route into reach.
Share your approved scheduling link or reception contact information. Your scheduling service handles available appointments and confirmation; the chat should not imply that a place has been reserved.
This use case covers administrative information and booking guidance. It does not offer diagnosis, treatment recommendations, clinical triage or emergency support. Explore the Chat Agent
Built around your business
Your clinic information. Easier to navigate.
Start with public information your reception team is already comfortable sharing.
Begin with public clinic information.
Use your website, service descriptions, locations and reception guidance to create a demo. Keep patient records out of the demo.
Define the boundaries.
Review what the assistant may explain, which questions go to your staff and which booking or intake links it may share.
Review before introducing it.
Have your team check responses, privacy requirements and escalation wording before publishing. Start with administrative questions rather than clinical workflows.
For a closer look
Build your understanding.
How appointment guidance works
The boundary between sharing a booking link and confirming an appointment.
Read the guideKeep a person within reach
How to think about AI support alongside your staff.
Read the guideMake information easier to find
How conversational search helps visitors navigate a website.
Read the guidePersonal attention, at your scale
Make it easier to take the first step.
Explore a website assistant for clinic information and appointment guidance.
Questions about AI for Health
A few things worth knowing before you start.
What can an AI chatbot do for a clinic?
It can help visitors find public administrative information such as locations, opening hours, service descriptions and booking instructions. Tofo AI can guide people to your approved appointment page or reception team. This page describes an administrative website assistant, not a clinical decision-making system.
Can it book a patient appointment?
Tofo AI can share the booking link you provide when a visitor is ready. Your booking page handles dates, availability and confirmation. The Chat Agent does not see whether a booking was completed and should not claim that a meeting is confirmed.
Can it diagnose symptoms or recommend treatment?
No. This proposed clinic use case is not for diagnosis, treatment recommendations or clinical triage. Personal medical questions should go to a qualified healthcare professional. The assistant should make its administrative role clear.
Should patients share medical records in the chat?
The initial setup should avoid collecting medical records, symptoms or other sensitive health information. Direct visitors to your approved secure intake or patient portal when that information is needed. Assess privacy, retention and access requirements before considering any sensitive-data workflow.
Does Tofo AI connect to our electronic health record system?
No EHR or patient-record connection is promised by this page. Use the website assistant for public information and approved links. Any integration with clinical systems would need a separate technical, privacy and security review.
Is this a claim that Tofo AI is HIPAA compliant?
No. This page makes no HIPAA-compliance or other healthcare certification claim. Your organisation must review the proposed configuration, contracts, data handling and applicable requirements before using it in a healthcare setting.
What should happen with urgent medical questions?
The website assistant is not an emergency service and should not assess how serious symptoms are. Its guidance should direct anyone facing an emergency to local emergency services, and direct other clinical questions to the appropriate healthcare professional or clinic contact.